FAQs
Frequently Asked Questions (FAQs)
1. Orders & Payments
Q: How can I place an order?
A: Ordering from NariNook is easy! Simply browse our collection, add your favorite earrings to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept all major debit/credit cards, UPI, net banking, and wallet payments.
Q: Can I cancel my order?
A: Orders can be canceled before shipping of the order. Once shipped, cancellations are not possible.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email.
2. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all prepaid orders across India.
Q: How long does delivery take?
A: Orders are usually delivered within 3-7 business days, depending on your location.
Q: Do you provide international shipping?
A: Currently, we ship only within India. Stay tuned for updates on international shipping!
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns/exchanges only if the product is damaged or defective. Please notify us within 48 hours of delivery. Please make sure to record the unboxing video for proof.
Q: How do I request a return?
A: Email us at support@narinook.in with your order details and images of the damaged product.
Q: When will I receive my refund?
A: Refunds are processed within 2-7 business days after return approval.
4. Product & Care
Q: Are your earrings hypoallergenic?
A: Yes, our earrings are made with skin-friendly, nickel-free materials to ensure maximum comfort.
Q: How do I take care of my jewelry?
A: Store your earrings in a dry place, avoid contact with water, perfumes, and chemicals, and clean them with a soft cloth.
5. Contact & Support
Q: How can I contact customer support?
A: You can reach us via email at support@narinook.in or call us at +91 7000919958.
Q: What are your customer support hours?
A: Our support team is available Monday to Saturday, 10 AM – 7 PM (IST).